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Getting Connected

...connecting your property to the water supply

...and keeping you informed

Launch of new Customer Guide

Delaying payment at point of supply from 1 July 2009 - read more here

To learn more about connecting to the water and waste water network, please reference our new Customer Guide (pdf).

This guide has been prepared over recent months to ensure that customers have an accurate and clear guide to our services, and all content has been approved by the Water Industry Commission.

This is an update to our previous document ‘Guide For Obtaining New Water & Waste Water Services’.

Important Note : Please be aware that this document is not available in print at this time, since several of the processes within the document are currently under review. These processes are linked to recent changes in the Water Industry in Scotland since 1st April 2008, when the market opened up to competition. Once all processes have been approved and updated, all new content will be inserted and the guide will be available in print.

What we can do for you

We do our best to provide you with a high level of service.  We also provide details of your responsibilities within the process of obtaining new water and waste water services for your development.

Find out the following information:-

  • Scottish Water’s responsibility for new site infrastructure and connections;
  • The process by which you can obtain provision of site infrastructure and new water and waste water connections,
  • The costs, charges and financial contributions that may be applicable for the provision of site infrastructure and new water and waste water connections.

Our new technical documents, Sewers for Scotland and Water for Scotland 2nd Editions, were published on 1st November 2007.

Following a revfiewof our  policy, application and implementation documentation, the Guide for Obtaining New Water and Waste Water Services in now in accordance with  Sewers for Scotland and Water for Scotland 2nd Editions

We are continuing our review and will review all associated application forms as follows:

  • DIA
  • DSC1
  • DSD1 
  • DWC1
  • DWC2
  • DWD1

In addition we will create a new suite of Q & A booklets to ensure customers have clear guidance material available for all processes within Customer Connections.


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